Corrections 2010
A listing of corrections, errors and omissions.
Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
29 July
"Competitive Landscape: Data Center Ethernet Switches, Worldwide, 2010" (G00200690) has been corrected to state that Blade’s traditional OEM partners have been IBM, HP and NEC. An updated version of the document is now available on gartner.com.
28 July
"Hype Cycle for Application Infrastructure, 2010" (G00201604), the vendor name MuleSoft was presented differently in two technologies. A corrected version of the document is now available on gartner.com.
In "Data Center Infrastructure Management: The Benefits of an Integrated Energy Management Software Approach " (G00175179), a vendor name, Schneider Electric, was incorrect. A corrected version of the document is now available on gartner.com.
"Sybase Analyst Day: Balancing Solid Directions Amid Acquisition Uncertainty" (G00205192) has been revised to correct two Sybase product names (ASE and mCommerce 365) and to clarify that the number of customers cited for Sybase’s real-time analytics product (RAP) refers to the combined number of customers for RAP and Sybase’s CEP complex event processing product. The revised version is now available on gartner.com.
26 July
"Emerging Market Analysis: Q&A, Gartner's 2010 Vision of the BRIC Countries" (G00175332) has been revised to now state that the Russian GDP declined 8% in 2009. An updated version of the document is now available on gartner.com.
"Hype Cycle for Manufacturing Product Life Cycle Management and Production, 2010" (G00205193) has been resubmitted to include text about the Manufacturing 2.0 framework in the What You Need to Know Section. The updated version is now on gartner.com.
"Cloud Analytics' Means Many Different Kinds of Opportunity" (G00200763) has been revised to remove a factual error about functionality offered by FICO from the section "The Cloud as Analytics Delivery Model." An updated version of this document is now available on gartner.com.
"The Future of Database Activity Monitoring" (G00201585) has been republished to update information regarding offerings from Imperva and Netezza in the Enterprise Data Security and Stand-Alone DAM sections. An updated version of this document is available on gartner.com.
22 July
"Hype Cycle for Content Management, 2010," (G00205035) we have removed the technology "Customer Communications Management Solutions" from the document itself, and from the Hype Cycle and Priority Matrix graphics. This technology was included in the report in error. An updated version of this document is now available on gartner.com.
21 July
"Hype Cycle for Identity and Access Management Technologies, 2010" (G00201318) has been updated to include information to the section on Security Token Services. The revised document is now available on gartner.com.
15 July
"Market Snapshot: Supply Chain Management, 2009" (G00201124) has been revised to correct the overview section to reflect that the subject matter is SCM technologies. A revised version of this document is available on gartner.com.
14 July
"Market Share: IT Operations Management Software, Worldwide, 2009" (G00200223) has been updated to include a more-complete listing of Numara Software's ITOM products in Table 5-1. An updated version of this document is now available on gartner.com.
8 July
"Market Share: Semiconductor Equipment, Worldwide, 2009" (G00175860) has been revised to correct a database retrieval error that occurred during production of the previous version, which resulted in some incorrect data points associated with several companies. An updated version of the document is now available on gartner.com.
"Market Trends: C&SI Market Wrestles With Competitive Flux and Business Model Changes as Focus Shifts Toward Recovery, 2010" (G00200751) has been republished to add Capgemini to the footnote to Table 1 and replace EMS with Cognizant in Table 2. An updated version of the document is now available on gartner.com.
7 July
"Gartner Reference Architecture for Cloud-Enabled Application Platforms" (G00201437) has been revised. Figure 2 was corrected to include a missing label in the green vertical box (Business data and metadata). The updated document is now available on gartner.com.
"Market Share Analysis: Application Development Software, Worldwide, 2009" (G00200820) has been revised to correct the statement outlining the top three vendors in the testing software market. The top three vendors are now correctly listed as HP, Compuware and IBM. An updated version of the document is now available on gartner.com.
6 July
"MarketScope for Unified Communications for the SMB Market, Western Europe" (G00175486) has been resubmitted to correct four errors to Figure 1 (the MarketScope chart). In its corrected form, the figure indicates that Astra Technologies has "promising" offerings (upgraded from a "caution" rating in the original chart). Alcatel-Lucent has a "promising" rating (downgraded from "positive"). IBM has a "caution" rating (downgraded from "promising"). Siemens Enterprise Communications has a "positive" rating (upgraded from "promising"). The updated report is now available on gartner.com.
"IT Outsourcing Gives Health Insurers Opportunity to Normalize Their Medical Loss Ratio" (G00201122) has been revised to correct the medical loss ratio numbers for small and large group insurers. The correct text should read, "The enactment of PPACA will usher in a standardized MLR that will require health insurers in the large-group market to have a minimal rate of 85% (not 80% as originally published), while those in the individual and small-business market must have a minimal MLR of 80% (not 85% as originally published)." A revised version of this document is available on gartner.com.
"Market Insight: A Snapshot Review of the Top Telecom Equipment Vendors, Worldwide, 2Q10 Update" (G00201667) has been republished to correct an error in Cisco’s 2009 revenue in Table 1. The updated document is now available on gartner.com.
"Data Center 2009 Polling Results Favor IT Operations Management Suite Vendors" (G00175975) has been revised. Figure 1 was corrected to include data from the December 2009 Data Center Conference. The updated document is now available on gartner.com.
2 July
"Market Share Analysis: Enterprise Ethernet Switch Market Slowly Gains Momentum, Worldwide, 1Q10" (G00201418) has been revised to correct the ranking order of vendors listed in Table 1. Also, a vendor analysis section about Avaya, Section 1.5, has been added. A revised version of this document is available on gartner.com.
1 July
"Which Service Providers Can Help You Get More From Oracle Demantra Demand Management Investments?" (G00200437) was updated to reflect a change to footnote 3 in Tables 1 and 2 and a change to a column heading in Table 2 to provide greater clarity. Also, "Oracle’s Demantra" was changed to "Oracle Demantra" and "Oracle" was added to the title. The updated document is now available on gartner.com.
29 June
"In "Toolkit: Determine How to Staff the Enterprise Network" (G00171613), we have revised the Excel spreadsheet to include a clarification in one of the section titles: A corrected version of the document is now available on gartner.com.
28 June
"Forecast: Public Cloud Services, Worldwide and Regions, Industry Sectors, 2009-2014" (G00200833) has been revised to correct the 2011 systems infrastructure total in Table 1 for 2011. A revised version of this document is available on gartner.com.
"Market Share: External Controller-Based Disk Storage, Worldwide, 2006-2009" (G00175504) has been republished. Infortrend has been removed from the report, and Promise Technology added, and explanatory text has been added to the "Requirements" section of Chapter 5. An updated version of this document is available on gartner.com.
23 June
"Choosing Between Monolithic Versus Modular Storage: Robustness, Scalability and Price Are the Tiebreakers" (G00201637) has been revised. Table 3 was revised to include a decision-making criterion related to logical unit numbers (LUNs). The updated document is now available on gartner.com.
21 June
The document "Market Insight: The Outlook on Mobile Payment" (G00200310) has been revised to correct values in the total line of Table 5, which did not add up correctly. An updated version of the document is available on gartner.com.
The document "Market Share: Semiconductor Equipment, Worldwide, 2009" (G00175860) has been republished to correct some data errors. Data for Verigy, FOI and Muratec was changed in our market share report. Verigy’s 2009 revenue was inadvertently misallocated. Strip and etch market share numbers from FOI were falsely reported to both Gartner and the Japanese stock exchange. The original data for factory automation did not include 2009 revenue for Asyst Technologies, which was acquired by Murata Machinery to form Muratec; the statistics were revised to include Muratec's revenue according to Gartner's policy on revenue reporting for acquisitions. As a result, these changes affected our reporting of market shares for 2009. A revised version is now available on gartner.com.
The document "Market Share: Semiconductor Back-End Equipment, Worldwide, 2009" (G00176005) has been republished to correct errors in data. Verigy’s 2009 revenue was inadvertently misallocated as follows: $20 million came out of SoC and analog/linear testers, $1 million was added to memory testers, and the $19 million balance was allocated to advanced RF testers. There was no change to Verigy’s total revenue of $227.1 million. A revised version is now available on gartner.com.
The document "Market Share: Semiconductor Manufacturing Automation Equipment, Worldwide, 2009" (G00175948) has been republished to correct data errors. The initial market share statistics for factory automation did not include 2009 revenue for Asyst Technologies, which was acquired by Murata Machinery to form Muratec. The statistics have been revised to include this revenue according to Gartner's policy on revenue reporting for acquisitions. The effect of the revision is to increase Muratec’s automated material handling system revenue from $59.7 million, as originally reported, to $124.8 million. A revised version is now available on gartner.com.
The document "Market Share: Semiconductor Etch and Clean Process Equipment, Worldwide, 2009" (G00176011) has been revised to correct errors in the data. The strip and etch market share numbers from FOI were falsely reported to both Gartner and the Japanese stock exchange. The 2009 market share numbers in those segments have been adjusted to more accurately reflect FOI’s market size in 2009. A revised version is now available on gartner.com.
18 June
"Magic Quadrant for Security Information and Event Management" (G00176034) has been revised to update netForensics’ position on the Magic Quadrant, and to remove one of the "Caution" statements in the netForensics section of the text.
"Critical Capabilities for Security Information and Event Management Technology" (G00175976) dated 13 May 2010. The document has been republished to update the text in the netForensics section, and to update most of the graphics with revised netForensics material. No functionality or content was altered beyond these edits. The updated document is now available on gartner.com.
16 June
In "The Business Impact of Social Computing: Real-World Examples of Collaboration in Employee Networks" (G00172251), we have clarified the type of visitors to the social network referenced in the Business Result section of the Deloitte implementation. An updated version of this research is available on Gartner.com.
"Rockwell Collins: Supply Chain Excellence Helps Manage the Skies" (G00180015) was updated to remove a statement about a vendor made in error.
15 June
"Market Snapshot: Supply Chain Management, 2009" (G00201124) has been revised to correct the data in Table 5 for the years 2010 through 2014. Also, the summary has been corrected to reflect SCM. An updated version of the document is available on gartner.com.
"Gartner 2010 Research Outlook on Managed File Transfer" (G00175726) was republished to fix the misspelling of the vendor Ipswitch. An updated version of this note can now be found on Gartner.com.
11 June
"Supply Chain Process Outsourcing: The Stages and Responsibilities for the IT Organization" (G00200558) was republished to adjust the title, summary, and two sentences to broaden the terminology used, leading with the more familiar 3PL rather than SCPO for better search results.
9 June
"What Is the Penalty for Complexity in Application Portfolios?" (G00174872) has been revised. In Table 1, the label for the last row, first column was changed from "Large change" to "Small change." The updated document is now available on gartner.com.
25 January 2010
On 28 October 2009, "Magic Quadrant for North American Mobile Retail Banking" was removed from gartner.com, as we worked through a number of concerns regarding its content. Since then, we have decided that the best course of action is to update this information and publish it as a series of Research Notes that redefine the market, and provide insight and analysis into both the market and the vendors on a worldwide basis. This decision was made so that Gartner can provide the most valuable, up-to-date information to our end-user clients in this rapidly evolving market. Magic Quadrants are point-in-time analyses, and this one had an "as of" date of May 2009. A lot has changed since May 2009, both in market activity and vendor actions. If you have any questions about updates to the original research, please contact Research Director Stessa Cohen for more information.
9 June 2010
"Achieving Claims Transformation for P&C Insurers," (G00172890) has been temporarily retracted pending additional review.
4 June
"Oracle to Buy Secerno, Expand Database Security Portfoliot" (G002001095) has been republished to clarify that more vendors are active in the database activity monitoring market than those initially listed as examples. The revised version of this document is now available on gartner.com
3 June
"Magic Quadrant for CRM Multichannel Campaign Management" (G00200530) has been revised. A reference in the Portrait Software vendor section to "Orbis Software" has been changed to "Orbis Global." The updated document is now available on gartner.com.
2 June
"How to Leverage SIP Trunks, Session Border Control and Session Management for Cost Savings and UC Deployment" (G00200653) has been revised to correct the heading names for Sections 4.1 and 4.2. The updated document is now available on gartner.com.
"MarketScope for Business Continuity Management Planning Software" (G00200203) has been revised to include the updated company name for Archer, part of RSA, The Security Division of EMC (formerly Archer Technologies). The report has also been updated to clarify a Strength (multilanguage support) and Challenge (endpoint presentation) for Linus Information Security Solutions.
1 June
"Top-Five Issues and Research Agenda for the Identity and Access Management Professional, 2010-2011" (G00200889) has been updated to improve the consistency of Issue No. 2 and Issue No.5 with recent Gartner research and better address IAM leaders' needs. An updated version of this document is available on gartner.com.
28 May
"Magic Quadrant for x86 Server Virtualization Infrastructure" (G00200526) has been revised to add the years 2008 and 2009 to the x86 server virtualization market product introductions and acquisitions timeline. The updated document is now available on gartner.com.
"IT Market Clock for Servers, 2010" (G00175480) was missing entries for Figure 3. A Figure 4 has been added to include the full list of entries. An updated version of this note can now be found on gartner.com.
19 May
"Correcting the Record on iPads in Higher Education" (G00200502) has been republished to clarify that not all iPads exhibit the behavior described in the first bullet of the Analysis. An updated version is now available on gartner.com.
17 May
"User Survey Analysis: U.S. Insurer IT Priorities, 2010" (G00175898) has been revised to correct the name of Tata Consultancy Services (TCS). The vendor's name was incorrect as it originally appeared in the footnote to Table 10. A revised version of the report is now available on gartner.com.
14 May
"Market Share Analysis: Storage Management Software, Worldwide, 2009" (G00200667) has been updated to correct Table 1, in which HP's 2009 revenue was misstated. An updated version of this document is now available on gartner.com.
"Workplace and Social Software Survey Research Plan, Methodology and Demographics, 2010" (G00175716) has been republished because, during our final edits, we removed a paragraph that discussed two versions of the study in question, the standard version and a "quicker" version. However, we neglected to remove references to the "quicker" version in certain other places in the text. An updated version of the document is now available on gartner.com.
13 May
In "Observations From the 2009 U.S. Data Center Conference" (G00173724), Figure 2 and Figure 3 were updated to correct two spelling errors. An updated version of this document is available on gartner.com.
In "Forecast: PC Installed Base, Worldwide, 2005-2014, April 2010 Update" (G00200413), Table 3-1 was not updated and was published with October 2009 data; the table has been updated to reflect April 2010 data. A revised document is now available on gartner.com.
11 May
"Market Insight: Carrier and Bank 'Co-opetition' in South Africa Highlights Mobile Payment Opportunity" (G00174423) has been republished to correct the name of the third major bank mentioned in the Introduction to "ABSA."
10 May
"MarketScope for Unified Communications for the SMB market, North America" (G00174964) has been revised to include updated naming conventions for various products under the Siemens Enterprise Communications OpenScape Office solution lines. The updates affect solution descriptions in the introductory paragraph and the "Cautions" section of the Siemens profile as well as in Figure 2 (the segment map) of the MarketScope report.
"IT Metrics: IT Spending and Staffing Report, 2010" (G00173877) was revised to correct several base data (numerical) errors in Figure 15. Accordingly, some of the text in the paragraph preceding Figure 15 was also revised. The updated document is now available on gartner.com.
"Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide" (G00172698) has been revised to change the company name "Siemens Enterprise Networks" to "Siemens Enterprise Communications" on the Magic Quadrant and throughout the text. An updated version of the document is now available on gartner.com.
7 May
"Cool Vendors in Telecom Operations Management Systems, 2010" (G00175158) has been revised following an update to the entry for IAPsolutions, which was originally listed under the vendor name Dynamic Consulting International. An updated version of the document is now available on gartner.com.
6 May
"Ten Database Activities Enterprises Need to Monitor" (G00200212) has been updated to change a symbol in Figure 1. A half-circle (indicating "Good") has been placed at the intersection of "DAM" and "Developers, Sys. Admins, Analysts (Access to Live Production Systems)." An updated version of this document is now available on gartner.com.
5 May
"Critical Capabilities for IT Governance, Risk and Compliance Management" (G00175673) was revised to correct an error in the Modulo paragraph: Risk Manager 5.6 was changed to Risk Manager 5.4. The updated version is now on gartner.com.
"MarketScope for IT Governance, Risk and Compliance Management" (G00175755) was revised to correct an error in the Modulo paragraph: a reference to Risk Manager 5.2 was changed to Risk Manager 5.4. The updated version is now on gartner.com.
"Magic Quadrant for Secure E-Mail Gateways" (G00175396) has been resubmitted to correct information in the fourth caution in the Trend Micro section regarding its management interface. The updated version is now on gartner.com.
In "Magic Quadrant for CRM Customer Service Contact Center" (G00175374), we have removed the name of the Microsoft product in the Magic Quadrant graphic to bring the reference into alignment with that of the other vendors in the Magic Quadrant. An updated version of this research is available on Gartner.com.
The wording of certain passages in "Market Trends: Portable Medical Imaging Equipment, Worldwide, 2010" (G00200225) was ambiguous and misleading. The language has been revised and an updated version of the document is now available on gartner.com.
3 May
"Magic Quadrant for Secure E-Mail Gateways" (G00175396) has been resubmitted to clarify why Sophos was not included, to clarify that TrustedSource is the reputation system's name in the McAfee section, and to update information in the second caution under the Google/Postini entry regarding its archiving service. The updated version is now on gartner.com.
30 April
Market Share: Storage Management Software, Worldwide, 2009" (G00200308) has been republished to show that Data Domain was not acquired by NetApp. An updated version of the document is now available on gartner.com.
In "Magic Quadrant for CRM Customer Service Contact Center" (G00175374), we have clarified the analysis for the Oracle (Siebel) section under Strengths. An updated version of this research is available on Gartner.com.
29 April
"MarketScope for IT Governance, Risk and Compliance Management" (G00175755) was revised due to a discrepancy between the MarketScope figure's rating of Rsam (Strong Positive) and the text's rating (Positive). The document has been corrected to reflect that Rsam’s rating in the figure and in the text is "Strong Positive."
"Toolkit: Template for a Request for Proposal for OLTP DBMS Selection" (G00171083) has been republished to rectify an incorrect formulas in the "Total Possible Score" cells on the Questionnaire tab. An updated version of the document is now available on gartner.com.
"Toolkit: Request for Proposal for Data Warehouse DBMS Selection" (G00173316) has been republished to rectify incorrect formulas in the "Total Possible Score" cells on the Questionnaire tab. An updated version of the document is now available on gartner.com.
"The Importance and Construct of Sourcing Risk Management" (G00172557) has been republished to correct a text box in Figure 1. An updated version of this document is available on gartner.com.
28 April
"Dataquest Insight: Communication-Enabled Business Process Market, Worldwide, 2008" (G00167829) has been revised to correct the table and figure captions from "Millions of Dollars" to "Thousands of Dollars." An updated version of the document is now available on gartner.com.
"Competitive Landscape: Mobile Payment Vendors, Worldwide, 2010" (G00174110) has been changed to update Sybase 365’s deployment number, in Figure 2 and in section 2.3, Sybase 365. An updated version of this document is available on gartner.com.
27 April
"Toolkit: Application Control Evaluation and Selection Tool" (G00175582) was republished to replace the Toolkit spreadsheet with an updated Excel file. Specifically, several cell references were corrected on the Instructions tab, and some final proofreading edits were incorporated on the Selection Criteria tab. No functionality or content was altered beyond these edits.
26 April
"IAM Gateways to the Cloud Are Maturing" (G00175408) has been updated to change "Oracle's Seibel On Demand" to "Oracle CRM on Demand" in Table 1. An updated version of this document is available on gartner.com.
22 April
In our recently published document, "Case Study: Analog Devices Implements Microsoft Exchange Unified Messaging" (G00175635), an incorrect URL for Enabling Technologies was used. A corrected version of the document is now available on gartner.com.
21 April
"Market Share: Storage Area Network Infrastructure, Worldwide, 1Q10 Update" (G00175421) has been republished. The average selling price (ASP) data was removed from Tables 7-2, 7-4 and 7-5 (in the summary chapter) since ASPs are more correctly reflected in the vendor-specific chapters. Also, in Tables 10-1 and 10-2, the revenue columns previously labeled as "2Q09" are now labeled as "2009." An updated version of this document is now available on gartner.com.
"Toolkit: Planning for an Offshore Vendor Evaluation Visit" (G00171830) has been revised to unhide Column B in the Location tab of the Excel tool, enabling weight values to be entered. An updated version of this document is available on gartner.com.
20 April
"Market Insight: The Rise of Cloud Computing Will Provide Opportunities for Semiconductor Industry Growth" (G00172261) has been republished to change the footnote in Table 1. One minus sign means "mildly negative." An updated version of the document is now available on gartner.com.
19 April
In "Who's Who in Cloud-Computing/SaaS Integration, Volume 2" (G00175718), the vendor references have been updated for Appirio in Section 2.1. An updated version of this research is available on gartner.com.
"Cool Vendors in Data and Infrastructure Protection, 2010" (G00174959), was republished to correct an error in the Venafi entry referring to the date of the company's founding. An updated version of the document is now available on gartner.com.
16 April
In "Converged Infrastructure: Are You Ready to Go Back to Your New Mainframe?" (G00174073), the company name Acadia was corrected from Arcadia. An updated version of this research is available on gartner.com.
In "Cool Vendors in Enterprise Networking, 2010" (G00174960), in the Aptimize section, the acronym "ADC" was corrected to "application delivery controller." An updated version of this research is available on gartner.com.
12 April
"2009 Gartner Data Center Conference Polling Results for Hosted Virtual Desktops and Application Virtualization" (G00175612) has been revised to correct the order of text mention of percentages for the most-common responses for choice of software broker in Figure 5 (VMware View at 56% and Citrix XenDesktop at 39%). The updated document is now available on gartner.com.
In "Cool Vendors in Enterprise Networking, 2010" (G00174960) the MobileIron section has been updated to reflect the most current vendor information. An updated version of this research is available on gartner.com.
9 April
"User Survey Analysis: PV Solar Power Systems Lead Utilities' Choices for Near-Term Renewable Energy Technology" (G00175337) has been republished to change the title to "User Survey Analysis: PV Solar Is Gaining Momentum With Utilities". The first section heading in the Data Insights section has been changed to "PV Is A Leading Near-Term Renewable Energy Source." An updated version of the document is now available on gartner.com.
8 April
"MarketScope for DNS, DHCP and IP Address Management" (G00172146) has been revised to clarify that Cisco's Network Registrar product is still available for service providers. The updated document is now available on gartner.com.
"Market Insight: Semiconductor Inventory Outlook, Supply Chain Normalizing, 1Q10 Update" (G00174896) has been republished to include data through 1Q10 in Figure 1. An updated version of the document is now available on gartner.com.
6 April
"Online Commercial Banking Vendor Landscape" (G00174633) was republished to add or amend vendor-reported information for Polaris. Specifically, entries were added to the Polaris column in Tables 6 (remote deposit), 7 (controlled disbursement and lockbox), 8 (all categories), 9 (multientity) and 10 (EDI translation/reporting). In addition, Polaris' "X" for SaaS in Table 11 was changed to "R," and a mention of Polaris in Section 3.3.1 was moved from the first sentence to the third one. A revised version of this document is now available on gartner.com.
In "Aligning Change Process and Tools to Configuration and Release" (G00173798) Figure 2 has been corrected to more accurately depict the workflow. An updated version of this research is available on gartner.com.
5 April
"Remote Forensic Hardware" (G00171898) has been updated to correct the spelling of Guidance Software's EnCase product. An updated version is now available on gartner.com.
2 April
"Gartner's Business Intelligence, Analytics and Performance Management Framework" (G00166512) was republished because Figure 2 was missing descriptor text from the three circles. An updated version of the document can now be found on gartner.com.
1 April
"Market Share Analysis: WLAN, Bluetooth and GPS Semiconductors, Worldwide, 2009" (G00175298) has been republished to correct numbers in Tables 1, 2, 3 and 4. References to these numbers in the main body of the text were also revised. An updated version of this document is now available on gartner.com.
"Market Insight: Carrier and Bank 'Co-opetition' in South Africa Highlights Mobile Payment Opportunity" (G00174423) has been republished to correct an error in the penultimate paragraph of the Introduction. The reference to "South African Bank of Athens (ABSA)" has been corrected to "Bank of Athens (Absa)." A revised version of the document is now available on gartner.com.
Market Trends: Servers, Worldwide, 4Q09 and 2009" (G00175091) has been republished to correct the volume revenue growth for HP in the second paragraph of the section, HP Overall Performance for 4Q09 and 2009. It has been changed from -4.89% to -14.9%. An updated version of the document is now available on gartner.com.
29 March
In "DCIM: Going Beyond IT" (G00174769), Table 1, The name of Panduit's product was changed from DCIM to Physical Infrastructure Manager. An updated version of this document is available on gartner.com.
In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor references in the Campaign Management, E-Mail Marketing and Lead Management sections were updated to reflect the most current vendors of these products. An updated version of this research is available on gartner.com.
"With Grantium, CSDC Moves Grantor Management Software Market" (G00175561) has been republished to clarify the third bullet in the analysis section. The revised version of this document is available on gartner.com.
26 March
"Gartner CEO and Senior Business Executive Survey 2010: Anticipating the Post-Recession Landscape" (G00174600) has been revised to match the color of the text with the corresponding lines in Figure 3. We have also included the formal title of the survey, "Gartner 2010 CEO and Senior Business Executive Survey," on the first page of the report. An updated version of this document is available on gartner.com.
25 March
"Market Trends: Optimism and Global Outlook for Procurement Technologies Remain Healthy, 2009-2013" (G00173721) has been updated to correct SciQuest's placement in Table 1. Categorized as a supplier of purchasing solutions in the original document, SciQuest has been correctly categorized as a supplier of e-procurement solutions. An updated version of this document is now available on gartner.com.
Table 2-13 in "Market Share: Contact Centers, Worldwide, 2009" (G00175199) has been corrected to show Nortel above Genesys. This is merely a change to the order in which these manufacturers appear in this table. The statistics for these companies are unchanged. An updated version is now available on gartner.com.
23 March
"SWOT: Telcordia, Worldwide" (G00174124) has been updated with the following changes: In the section "Coherent Vision and Market Strategy," the first paragraph text has changed from: "The company is undergoing a major strategic and organizational reorganization change" to: "The company underwent a major strategic and organizational reorganization." In the section "Revenue Distribution and Market Share," the sub-bullets one to five have been deleted. In the section "Revenue Growth Since 2008" the text in the first bullet point has changed from: "Telcordia's 2009 revenue was $910 million, up from $855 million in 2008 and $700 million on 2007" to "Telcordia's FY2009 revenue was $768 million, up from $711 million in FY2008 and $731 million on FY2007." Figure 3, "Telcordia Revenue, Worldwide, 2002-2009," has been updated. The date in the title of Figure 4, "Telcordia Revenue Distribution, Worldwide, 2007-2009" has changed from "2007-2009" to "2006-2009" and the figure has been updated. An updated version of this document is available on gartner.com.
"Outsourcing Contracts Annual Review, 2009: Outsourcing Uptake Continued, but Megadeals Declined" (G00174751) has been republished to change the data label on the last set of bars in Figure 1 from "2008" to "2009." An updated version of this document is now available on gartner.com.
22 March
"Q&A: Licensing and Pricing Questions From the 2009 ITAM Conference" (G00174519) has been renamed "Q&A: Oracle Licensing and Pricing Questions From the 2009 ITAM Conference" to better reflect the subject matter. The updated document is now available on gartner.com.
"A Buyer's Guide to Secure Web Gateways" (G00174650) has been updated to correct the first sentence in Section 5.1. The word "unknown" has been replaced by "known." An updated version of this document is available on gartner.com.
19 March
"Forecast: Mobile Devices, Worldwide, 2003-2014, 1Q10 Update" (G00175370) has been republished to correct an wrong decimal in the Japan, Basic Phones section of Table 4-1. The number has been corrected to read 224.2, and a revised version of the document is now available on gartner.com.
17 March
"Vendor Rating: Microsoft" (G00166708) has been republished to add a table summarizing Microsoft's ratings in each category. No ratings have changed. An updated version of this document is available on gartner.com.
16 March
"Market Share: Enterprise Network Security Equipment, Worldwide, 2009" (G00175061) has been updated to correct the 2008 percentage shares in Tables 2-2, 2-3 and 2-4. An updated version of this document is now available on gartner.com.
15 March
"Magic Quadrant for Application Performance Monitoring" (G00173116) has been republished to restate the target market for SL’s solution. The updated document is now available on gartner.com.
11 March
"MarketScope for Data Center Outsourcing, North America" (G00174439) was revised to clarify that IBM has more than 160 data centers in the Americas. An updated version of this document is available on gartner.com.
"Forecast: NAND Flash Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174823) was republished to correct select application shipment data in Tables 15-1 and 15-2, which caused Table 15-3's total megabytes data by application to be incorrect across most applications. A revised version is now on gartner.com.
10 March
"MarketScope for Sales Incentive Compensation Management Software" (G00174352) has been revised to change the Oracle database designation from 9g to 9i. The updated document is now available on gartner.com.
In "Oracle and Sun: What Are My Next Server Options?" (G00174683), the third bulleted list item in the Recommendations section was changed. In the phrase, "x86 Linux is a declining market," "Linux" was changed to "Unix." An updated version of this document is available on gartner.com.
In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor references in the Campaign Management, E-Mail Marketing and Lead Management sections were updated to reflect current vendors of these products. An updated version of this research is available on gartner.com.
8 March
The first paragraph of the Background section in "Meaningful Use and Certification of EHRs: Tracking Evolving Targets" (G00171243) has been revised to change "Medicaid" to "Medicare" after the words "After 2015." An updated version of this document is available on gartner.com.
"Forecast: DRAM Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174654) has been republished to correct an error in Table 1-1 and Table 9-1. The total units demand for 3Q09 and 4Q09 were incorrect. We have fixed this issue and an updated version of this document is now available on gartner.com.
In "CRM Vendor Market Guide for Software as a Service, 2010" (G00174806), the vendor reference in the Sales Incentive Compensation Management section was corrected to Callidus Software (www.callidussoftware.com). An updated version of this research is available on gartner.com.
5 March
"Emerging Technology Analysis: Enterprise-Level Cloud Fax Solutions" (G00172121) has been corrected to change the URL listed for j2 Global Communications in Table 1. An updated version of the document is now available on gartner.com.
"Toolkit: Multiuser EA Program Maturity Assessment" (G00165453) has been revised to correct the formulas in Row 4 of the EA Maturity Summary Analysis worksheet of the EA Summary tool (as well as in the Single Scorecard tool for consistency). Also, in the Summary Instructions downloadable attachment, the range of cells to be copied should go to Row 39 (not to 38, as originally written). An updated version of this document is available on gartner.com.
"Dataquest Insight: Mobile CSP's Strategies Will Diverge in the Next Five Years" (G00173205) has been republished to correct the position of the USA entry in Figure 2, Make Up of Global Markets. A revised version of this document is available on gartner.com.
4 March
In "How to Significantly Reduce Networking Costs" (G00174653), Figures 2 and 3 were updated to more accurately reflect the enterprise WAN. An updated version of this research is available on gartner.com.
3 March
"Retail Consumer Survey: What Consumers Want From Cross-Channel Shopping" (G00166018) has been resubmitted to correct the first-column information in Figure 1. The updated version is now on gartner.com.
In "Key Issues for Platform Middleware, 2010" (G00174833), in Note 3, we have corrected the product name for SpringSource to SpringSource Tc Server. An updated version of this research is available on gartner.com.
2 March
"Credant/Dell Partner in Strong Endorsement of Managed Encryption" (G00174871) has been revised to describe in more detail the duration and nature of the relationship between Credant Technologies and Dell. The updated document is now available on gartner.com.
"Toolkit: BCM Governance and Implementation Responsibility Decision Matrix, 2010" (G00174660) was revised primarily so that the content in Table 1 and Table 2 aligned with other published content.
"Magic Quadrant for Strategic Sourcing Application Suites" (G00173709) has been republished to correct an error in the Cautions section for the vendor Iasta. A bullet including a statement on Iasta's scalability for projects utilizing source data from multiple systems has been removed. An updated version of this research is available on Gartner.com.
26 February
"Forecast: DRAM Supply and Demand, Worldwide, 1Q09-4Q11, 1Q10 Update" (G00174654) has been republished to correct an error in Table 1-4. The sequential growth figures for the full year 2011 column were incorrect. We have fixed this issue and an updated version of this document is now available on gartner.com.
25 February
"Magic Quadrant for Application Performance Monitoring" (G00173116) has been republished to correct the number of APM functionality dimensions that Progress Software supports, and to correct product names in the NetIQ portfolio. The descriptions of Progress Software’s and NetIQ’s portfolios were also revised, as were NetIQ's cautions. The updated document is now available on gartner.com.
"Dataquest Insight: 3G Mobile Devices in China" (G00173988) has been revised to clarify a reference to 3G sales in China in the first paragraph under the heading "Sales Will Pick Up Slowly". An updated version of this document is available on gartner.com.
19 February
"Toolkit: Infrastructure Evaluation for Servers" (G00156211) has been resubmitted to update the URL that links to the tool. The updated version is now on gartner.com.
18 February
"Oracle and Sun: Managing IAM Under a Single Identity" (G00174291) has been resubmitted to clarify how Sun's Fedlet and Security Token Service fit within Oracle's access management product set. The updated version is now on gartner.com.
17 February
"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to clarify the name of Symantec's SWG product, Symantec Web Gateway. The updated version of this document is available on gartner.com.
"Oracle to Buy AmberPoint, Strengthen APM and SOA Governance" (G00174493) was updated to reflect accurate product names and to clarify facts. An updated version of this document is available on gartner.com.
12 February
"Oracle to Buy AmberPoint, Strengthen APM and SOA Governance" (G00174493) has been temporarily retracted pending further review.
"Double-Checking Project Quality With Independent Verification and Validation" (G00172026) has been republished to include a definition of "independence" with regard to the IV&V standards in Section 2.0 of the document. The updated version of this document is available on gartner.com.
10 February
"Market Insight: Impact of 802.11n on Future Professional Mobile PC Connectivity" (G00173992) has been republished to correct an error in the second bullet of the Key Findings section. The year 2013 was cited instead of 2014. The updated version of this document is available on gartner.com.
"BI Platforms User Survey, 2010: Customers Rate their BI Platform Functionality" (G00174208) has been updated to change the axes shown in Figure 2. The "Product score" label is now shown on a scale of 1-10 and the "ease of use" label is now shown on a scale of 0-20. Positions of the vendors on the graphic are unchanged. An updated version of this document is available on gartner.com.
5 February
"Leading in Times of Transition: The 2010 CIO Agenda" (G00173967) and "Executive Summary: Leading in Times of Transition: The 2010 CIO Agenda" (G00173968) have been revised to correct the rankings of the business priorities listed in the table in Figure 1 of both documents, and Figure 7 of "Leading in Times of Transition: The 2010 CIO Agenda" (G00173967). Updated versions of these documents are now available on gartner.com.
"Why Your IBM z/OS Mainframe May Not Be as Secure as You Think It Is and What You Can Do About It" (G00172909) has been republished to clarify information in Note 1 related to Security Technical Implementation Guides. An updated version can be found on gartner.com.
"What's in the Labs: PARC" (G00173881) has been updated to revise the document title. Previously titled "Best Practice for What’s in the Labs: PARC," this document has been given a new title to better reflect its content: The document outlines three projects that exemplify the breadth of PARC's research and not necessarily PARC’s best practices. An updated version of this document is now available on gartner.com.
4 February
"Leading in Times of Transition: The 2010 CIO Agenda" (G00173967) and "Executive Summary: Leading in Times of Transition: The 2010 CIO Agenda" (G00173968) have been revised to correct the rankings of the business priorities listed in the table in Figure 1. The updated versions of these documents are now available on gartner.com.
In "Quantifying the Value of Software Assurance for Windows Client, 2009-2010 Update" (G00171947), we have clarified the reference in Section 2.6 regarding the dollar values in Table 2, which are expressed as per user for a three-year period. An updated version of this research is available on gartner.com..
"Dataquest Insight: Application Stores; The Revenue Opportunity Beyond the Hype" (G00173283) has been changed to correct an error in the second paragraph under the Analysis heading. The revenue amount in the sentence, '...such as Enigmo, F.A.S.T, Flick Fishing, Ocarina and T-Pain have seen, with revenues breaking the $1 billion mark.' should be $1 million. The updated version is now on gartner.com.
3 February
"Case Study: Neighborhood Health Plan of Rhode Island Adopts Multipayer Strategy for Its Provider Portals" (G00173055) has been republished to change "Customer Service Inquiry" to "Claims Status Inquiry" in Figure 1. The updated version is now on gartner.com.
1 February
"MarketScope for Emergency and Mass Notification Services" (G00173054) has been resubmitted to delete extraneous text from the first challenge in the MIR3 write-up. The updated version is now on gartner.com.
29 January
The graphic in "Magic Quadrant for Web Fraud Detection" (G00173749) was revised to improve the legibility of the vendor names. The positioning of the dots has not changed. An updated version of the document is now available on gartner.com.
The title of "IT Leaders Should Understand the Strategic Implications of Operational Risk Management Software Selection" (G00173885) has been changed to "Strategic Implications of Operational Risk Management Software Selection" to better reflect the content of the research.
27 January
"A Technology Framework for Enterprise Unified Communications" (G00173410) was republished to correct the misspelling of the vendor Varolii's name. An updated version of this document can now be found on gartner.com
26 January
In "Magic Quadrant for Corporate Performance Management Suites" (G00172934), we have clarified the reference to SAP, instead of SAP BusinessObjects, as well as the last caution regarding IBM. An updated version of this research is now available on gartner.com.
The "Memory Market Pricing, January 2010" article in Semiconductor DQ Monday Report, Issue 3 (G00174079) was republished to correct the NAND flash contract pricing in Table 2. A revised version is now on gartner.com
"Data Center Efficiency and Capacity: A Metric to Calculate Both" (G00164493) included a formula we developed called PPE; however, the example provided had the wrong result. The example has now been fixed to show the correct result, and an updated version of this research can now be found on gartner.com.
25 January
"Leveraging Social Networks to Empower the Retail Workforce" (G00172949) was republished to correct the name of Oracle Retail Labs. The revised document is now available on gartner.com.
19 Jan 2010
"Survey Analysis: Managed Storage Pricing and Practices, North America, 1Q10" (G00173409) has been republished to change the most-frequent per-gigabyte monthly backup price range from $0.85 to $1.30 to $0.50 to $1.30. An updated version of the document is now available on gartner.com.
18 Jan 2010
"Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009" (G00172795) has been republished to show Alcatel-Lucent’s market understanding as "strong" in Figure 2, and Oracle’s market understanding as "very strong" in Figure 12. An updated version of this document is available on gartner.com.
How to Select the Best Asia/Pacific IP VPN Network Infrastructure" (G00172015) has been republished to correct Figure 6, which was missing the Thailand and Vietnam columns due to a formatting error. These columns have been reinstated and the revised version is now available on gartner.com.
14 Jan 2010
In "MarketScope for Ajax Technologies and Rich Internet Application Platforms" (G00173751), we corrected the product name and Web address for Software AG (WebMethods CAF) in Note 1. An updated version of this research is available on gartner.com.
12 Jan 2010
"Toolkit: Data Center IT Services and Outsourcing Pricing, 2009: (G00172554) has been revised to correct the low-range and high-range data in Table 4. The updated version is now available on gartner.com.
"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to correct the spelling of a Blue Coat Systems product, ProxySG, in one instance in the Strengths section. The updated version is now available on gartner.com.
"Magic Quadrant for Secure Web Gateway" (G00172783) has been republished to correct the spelling of one instance of ProxySG in Blue Coat Systems' Strengths section and to correct Webroot Software's Cautions section (its Strengths section had been inadvertently repeated there). An updated version of the document is now available on gartner.com.
"Emerging Market Analysis: China's Economic Stimulus Policies Will Drive $39 Billion in IT Spending Through 2013" (G000171859) has been revised to correct erroneous information in the second bullet point in the Key Findings section. The bullet point has been rewritten to revise the enterprise spending figures for telecom equipment and services, and hardware. The revised version is now available on gartner.com.
11 Jan 2010
In "Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance" (173482), in the third bullet point of the Mobile Commerce prediction, the world po
pulation estimate has been changed from 7 million to 7 billion. An updated version of this document is now available on gartner.com.
"Q&A for PC Hardware: Single vs. Dual Vendors, and the Cost of Switching Vendors" (G00173358) has been republished to revise the title to provide more detail on the topic covered. The updated document is now available on gartner.com
8 Jan 2010
"SWOT: HP, Enterprise Ethernet Switches, Worldwide" (G00172563) has been updated to change the following wording in the "Opportunities", "Strong Alternative to Cisco" section: "In this context, companies should consider whether a vendor like HP ProCurve is easy to integrate with their open APIs and standards-based offerings and with the added bonus of an attractive lower cost of ownership", has been changed to: "In this context, it is inevitable that enterprises will consider a vendor like HP ProCurve that is easy to integrate with their open APIs and standards-based offerings and with the added bonus of an attractive lower cost of ownership". An updated version of this document is available on gartner.com.
7 Jan 2010
"Market Overview: Consulting Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2009" (G00172419) has been republished correct a reference to PCCW Solutions as having a small market share and presence in Hong Kong. PCCW Solutions has a large market share and presence in Hong Kong. An updated version of this document is available on gartner.com.
5 Jan 2010
"Critical Capabilities for Business Intelligence Platform Integration" (G00171787), published on 29 December 2009, incorrectly showed Tibco Spotfire's business intelligence platform product viability rating as "Excellent" in Table 4. It should have read "Outstanding," and the document has been revised accordingly. The updated document is now available on gartner.com.
4 Jan 2010
"SWOT: Unica, Enterprise Marketing Management, Worldwide" (G00170440) has been updated. Additional explanation was added to ensure clarity between Gartner's calendarized market share and growth estimates and reported results from Unica's fiscal year, which closes at the end of September. An updated version of this document is now available on gartner.com.
